4.4
- Cl. de Ayala, 48, Salamanca, 28001 Madrid
- "In our non medical opinion run as fast as you can from this clinic. We are not doctors and are nor medical professional ( we have to specify this because we where threaten with trials). From the beginning we were promised personalized treatment but from the start of the treatment we had doubts about the stimulation process. We wrote mails to change the stimulation treatment because something was not right, before the treatment we had 5 eggs and after 3 days of treatment there where 4 left. We were denied a new medication or dose even if we clearly stated we do not agree with the treatment and we asked them to changed it. They kept saying we should trust them, without any medical explanations. In the clinic, 2 days before the egg retrieval, the eco showed 4 eggs, they took some blood test after and told us to prepare for the puncture. After the egg retrieval, the doctor (other doctor than the one who supervised our case) came and said only 2 eggs where retrieved, one has already ovulated and one simply disappeared, with no explanation. So they reduced our percentage of success with 50% because the bad timing for puncture ( again we are not medical professionals, but this is the best explanation we can come up with). After this incident we wrote an email stating that we lost confidence in dr Garcia who was our doctor us and we need another doctor. We should mention that we only met the doctor in online consultations, she did not even bother to be there for eco or egg retrieval, not even when we were in the clinic. 2 days after the puncture they agreed to change the doctor and a new treatment plan was sent with a medical prescription and a new contract that they and we signed the paperwork, my wife purchased all the medication Friday morning. At 15 pm Friday we get an email saying because our bad attitude they no longer wish to continue the process with us. So for them the contract that we signed was not valid and they did not consider it legally binding, and we had also lost a lot of money because we already bought the plane tickets. We got back only a fraction of money and we requested all the money back including the first procedure because they treated us in a non professional way in our opinion and also we lost 50% of the eggs. We only got the money back and only with a lot of letters we managed to receive the money back for the prescription, and they requested us to send the medicines we purchased. We where totally dissatisfied as clients with this clinic, of how we where treated, how our case was handled and from our previous experience in other clinics we can say that this experience was traumatic, considering we were threaten with lawsuits if we give negative feedback about them. So just search for another clinic in our opinion. Our opinion is pure personal and is not a medial opinion."
